HelpDesk Reps

If you're a HelpDesk representative who will be fielding questions from users about using Google Apps, here are some resources to help you out.

HelpDesk Resources

Learn to:

  • Quickly resolve common issues with Gmail and Google Calendar

    • Use Google's online resources to troubleshoot issues

Get tips on how to:

    • Set up your HelpDesk operations to support Google Apps

    • Train your support staff on troubleshooting Google Apps issues and submitting support tickets to Google

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